Our New Video Remote Assistance Technology for Damp and Mould | News

Introducing Our New Video Remote Assistance Technology for Damp and Mould Management

Enhancing Efficiency and Effectiveness in Housing Maintenance

We are excited to announce the launch of Video Remote Assistance (VRA). As part of our commitment to improving housing conditions and providing exceptional service, we have invested in this cutting-edge solution to address cases of damp and mould more effectively.

The Challenge

Damp and mould issues not only affect the aesthetics of our homes but also pose health risks. Traditional methods of addressing these problems involve physical inspections, which can be time-consuming and costly. Additionally, coordinating schedules can be challenging.

The Solution: VRA

Our new VRA system revolutionises the way we handle damp and mould cases. Here's how it works:

1. Virtual Inspections: Instead of waiting for an in-person visit, we are now able to offer a virtual inspection. Our trained technicians guide will guide you through the process using your smartphones or tablets. Residents can show the affected areas in real time, allowing us to assess the situation remotely.
2. Real-Time Consultations: Our maintenance team can provide immediate advice during the virtual inspection. Whether it is identifying the cause of dampness, suggesting preventive measures, or recommending repairs, we are here to help.
3. Reduced Delays: With VRA, we eliminate the need for multiple site visits. This means faster response times and quicker resolution of issues. No more waiting for days to get an appointment!
4. Cost Savings: By minimising travel and reducing the number of physical inspections, we save on transportation costs. These savings translate into better services for our residents.

When will the technology be used?

1. Request Assistance: If you notice dampness or mould in your home, reach out to our contact centre. They will guide you through the process of setting up a virtual inspection.
2. Aftercare: As part of our commitment to tackling Damp & Mould, our aftercare process includes follow ups for 12 months following any repair works. You will be given the opportunity to use VRA to raise any re-occurring issues during this period.  

Privacy and Security

We understand the importance of privacy. Rest assured that all virtual inspections are conducted securely, and no personal information is shared without your consent. Our technicians adhere to strict confidentiality guidelines

Let's Embrace the Future Together

At Magenta Living, we believe in progress and innovation. VRA is a step forward in providing efficient, timely, and cost-effective solutions for our community. We invite you to explore this new technology and experience its benefits first hand.

The technology will initially be trialled from Thursday 9^th May, with a small subset of our colleagues. During the 1-month trial, if you raise or have an existing Damp & Mould case, you may be given the option to participate. Should you select to be involved, we would love to hear your feedback, so there may be a request for brief feedback at the end of your call.

If you have any questions or need assistance, do not hesitate to reach out to our dedicated support team. Together, we can create healthier, happier homes for everyone.