Consultation update
The Magenta Living Service Charge consultation closed on Friday 3rd January 2025.
We received some very helpful feedback from both customers and local Councillors and would like to thank everyone for taking the time to share their comments with us.
All feedback will be thoroughly considered and help to inform the review of our service charge framework going forward.
What are service charges?
Service charges are for additional services that are provided above the standard rental of your home. By providing these services, we ensure that your home (and any communal areas if applicable) remain clean, tidy, safe and compliant.
What was the purpose of the review?
The purpose of the review was to ensure our service charges are fair and transparent for all customers, and to better reflect the costs of providing those services and utilities. Accurately recovering these charges ensures we can continue to reinvest back into our communities and build more homes for people in Wirral.
When will the outcome be confirmed?
We will write to customers at the end of February to confirm what charges will be in place and how much they cost from April 2025.
Questions about service charges
If you have any questions about the services you receive you can still contact us.
Here to help
If you are worried about managing the cost of your rent or service charges please get in touch. We have a specialist team who can help make sure you receive the benefits you're eligible for, provide access to grants and funding and give advice on financial issues.
Please give us a call on 0808 100 9596 or email contactus@magentaliving.org.uk