Paying your Rent

You can view your rent account online.     Login  or     Register  today on our My Magenta portal. 

Direct Debit

Most customers pay their rent by Direct Debit because it’s straightforward, secure and means you never fall behind in your payments.

A Direct Debit is a payment that can be set up on any date or frequency and taken automatically from your bank account.

You can set up a Direct Debit by calling us on 0808 100 9596.

Alternatively, we offer a choice of other ways you can pay your rent. Whichever method you choose, it’s important to pay your rent on time or you risk losing your home.

allpay

Pay with a debit or credit card.

• Online  – Register or login to  www.allpayments.net  to make a payment. You will need your 19-digit payment reference number and your debit or credit card.
• By phone  – Contact allpay’s secure automated payment system on  0330 135 9512. You will need your 19-digit payment reference number and your debit or credit card.
• By Text  - To pay by text, you will need to register at  www.allpayments.net/textpay
   

Internet Banking

If you have online banking, you can make a rent payment using the following details:

• Our sort code is  60-05-07
• Our account number is  15569136

You will need your payment reference number.

Standing Order

You can set up a Standing Order if you have online banking. You will need your payment reference number and use the following:

• Our sort code is  60-05-07
• Our account number is  15569136
•  

Pay By Link

Pay By Link is a simple and secure way for you to pay your rent using a credit card or debit card.

A personalised payment link can be sent to you via email or text to allow you the ease of making a payment anytime anywhere.

To be sent a personalised Pay by Link please contact your income officer on 0808 100 9596.

Pay by cash or card at any Post Office or where you see the PayPoint sign. You’ll need a Magenta Living Swipe Card from us to show the cashier

This Financial year, there will be 53 Mondays rather than the normal 52. This is because every 4 years it is a leap year, which an extra day is added in February. This will mean your weekly rent debit will be applied 53 times this year as opposed to 52. This is something that happens every four or five years.

What does this mean for me?

This means you will have an extra week rent to pay for 2024/2025 finical year, your payment will look higher than you expected.

 We will spread the additional week’s rent over a period of 12 months and the calculation we will use is as follows - Weekly rent x 53 (weeks) divide 12 (months). Here is an example: Weekly rent of £120 x 53 weeks = £6,360.00 £6,360.00 / 12 months = £530.00 per month.

How does it affect me?

If you are in receipt of Universal Credit and receive help towards your housing costs and your personal circumstances have not changed, unfortunately this additional week will not be covered, and you will need to plan to cover the additional week from your own personal allowance. The Universal Credit regulations do not cover 53-week years and Universal Credit continues to be calculated for 52 weeks only. More information on this can be found here: Universal Credit and rented housing: guide for landlords.

If you pay your rent weekly or fortnightly via a Direct Debit, there will be no impact and your payments will continue as normal to cover this additional week rent.

Struggling to pay what can I do?

Magenta Living is committed to supporting customers to sustain their tenancy. If you are concerned about money or having difficulty paying your rent, we want to hear from you as soon as possible. We have a dedicated Income Team who is on hand to provide support and advice on paying your rent.

We have an in-house Welfare Benefi­ts team and Financial Inclusion team who can provide you with guidance and advice on maximising your income and claiming benefi­ts. We are aware of the current fi­nancial pressures customers are facing with increases in fuel, food and household bills and we are here to help. Contact us straight away on 0808 100 9596.