Responsive Repairs
Whether it is a leaking tap or a fault with your electricity, we always aim to repair faults in your home as quickly as possible and to the highest standards.
We provide the following services to our customers:
- Emergency repairs: We are available 24/7 to deal with any emergency repairs where there is a risk to your safety or serious damage to the property.
- Routine and urgent repairs: We carry out a variety of repairs including plumbing, electrical, carpentry and plastering. Our aim is to complete the repair in one visit to the property.
- Damp and mould: We have a specialist team to ensure that we can respond to any reports of damp and mould in your property. We will be able to inspect your home and treat mould to ensure you have a warm, safe and dry home.
Electrical safety inspections: You can be sure that your electrical systems are safe and compliant – we carry out regular checks. For more information, see here
Empty Homes Refurbishments
When a customer moves out of a property, before we relet it, we will carry out any repairs to the property in line with Magenta Living’s Lettable Standard
Examples of the types of repairs include:
- Clearing and cleaning the properties ahead of repair works
- Changing door locks to ensure the safety of new customers
- Assessing electrical safety and providing compliant certification
- Adaptations to properties to meet customers’ needs as and when specified
- Renewal of kitchens and bathrooms when due to be renewed.
- Provide clean properties ahead of them becoming your new home.
Aids and Adaptations
We work with the Local Authority to install aids and adaptations to make your home easier and safer to live in. Adaptations are usually split into two types:
- Minor adaptations – these are generally small adjustments or fixtures costing less than £500 and include grab rails, handrails and lever taps.
- Major adaptations, these are usually more significant changes to your home which would need to be recommended by an Occupational Therapist employed by your Local Authority. For example, level access showers, ramps and external rails.
For more information on how to apply click here.
Environmental Services
Environmental services include cleaning, caretaking and neighbourhood support across all of our properties. The team is dedicated to keeping neighbourhoods green, clean and safe places, for all to enjoy.
Planned Investment Work
At Magenta Living, we have an efficient investment programme. The services provided include:
- Kitchen and bathroom refurbishments: providing quality workmanship and excellent customer service to modernise your home.
- Electrical rewires: updating your electrical installations, to ensure they are safe and comply with the latest regulations.
- Fire mitigation works: Certified technicians complete fire door maintenance and installations, giving you assurance of the quality of any fire safety work we do.
- External property maintenance programmes including: painting/redecoration, renewing and maintaining gates, fences, soffits and fascias and rainwater goods (gutters and downpipes).
Business Support and Improvement team
Our business support and improvement team understands the challenges of a running repairs and maintenance services. The team provides business support to ensure the smooth running of our services and supply chains, working closely with customers to identify areas of improvement.
Our services include:
- Administration and scheduling of maintenance and home improvement services
- Waste, depot and fleet management
- Performance management for our teams
- Systems and process improvement to ensure an efficient service for our customers
- Risk management to make sure you and our colleagues are kept safe
- Quality management to deliver the highest standards of work
- Business continuity planning for unforeseen events
- Supply chain management to help source materials at the right time and best price
- Subcontractor management and governance
Our Standards and Behaviours
At Magenta Living Property Care, we strive to provide the highest quality of service to our customers. To ensure that we are consistently delivering the best possible service, we have established a set of standards and behaviours that we expect from our staff.
Standards to expect when we are conducting work in your home:
- Communication about when we will be attending, either by a phone call, letter or text message. We will let you know when we are on our way to you.
- On arrival at the property, we will knock and wait for an answer. If there is no one in the property we will try to contact you by telephone.
- We will introduce ourselves, show our ID badge and explain what we are here to do. Do not let anyone into your home without first asking to see their ID.
- Assess the work area is safe to continue the work.
- Prepare the area to protect your property.
- Take pre- and post-work photographs.
- Complete the work in one visit, wherever possible. If a follow-up visit is required, we will keep you informed of the next steps.
- Ask for feedback following our visit, either by a text, email or a telephone survey.
Behaviours to expect when dealing with us:
- Mutual respect: At Magenta Living Property Care, we believe in treating each other, our customers and communities with respect,
- All about simplicity: We will strive to get things right the first time and believe that simplicity is key to providing an efficient and effective service.
- Getting to know you: We put our customers at the centre of all we do and we are passionate about understanding and meeting our customers’ needs.
- Empowerment: Our staff are encouraged to take ownership of their work.
- No blame: We are accountable and learn from our mistakes; we might not get things right every time, but we will step up and take responsibility to put things right where mistakes have been made.
- Teamwork: Work together to adopt a positive ‘can-do’ attitude, and to develop people to deliver exceptional results.
- Always improving: We strive to do our very best for our customers, always looking for ways to improve so that we can deliver a better service.
Customer feedback
We are always looking for ways to improve our services and appreciate customer feedback.
Here’s what our customers have to say about us:
“I’m really happy about the work carried out by Property Care and I’m very thankful of the customer care I was shown.”
“The workmen are extremely polite and professional.”
“My technician was very polite and did a great job.”
“I’m extremely pleased with the job that was completed in my home.”
“Not only did the tradesmen do a fantastic job with the fence, but they were awesome with my dad who is 82 years old.”
We take all feedback seriously and use it to help us continuously improve our service. If you have any feedback how we can improve, or want to compliment a member of staff, Click here to provide feedback