Magenta Living 25/26 Service Charge Review
This is an update for Magenta Living customers who have received a letter about service charges.
Like most housing associations, we collect charges which cover the cost of additional services within your tenancy. These are called service charges and are fixed at the start of the year based on estimated costs. These charges usually remain at the fixed cost until they are reviewed the following year.
Service charges are for additional services that are provided above the standard rental of your home. By providing these services, we ensure that your home (and any communal areas if applicable) remain clean, tidy, safe and compliant with regulations, such as fire alarm testing, fire equipment maintenance and electrical testing.
We have recently carried out a full review of all our services and costs. This review was carried out to ensure that our service charges better reflect the types of services and true costs of delivering the services you receive and to provide greater clarity and transparency to you, making it clear what services you will need to pay for.
The outcome of our review has highlighted some required changes to the service charges that our customers pay.
We understand that any increase in charges, no matter how small, may be a concern for customers. You are entitled to provide feedback to us, you can do this through the following ways:
- Email us at servicechargesinfo@magentaliving.org.uk
- Call us on 0808 100 9596 and our specialist team will be able to support you (8am to 6pm, Monday to Sunday excluding Public Holidays)
- Write to us at Magenta Living, Partnership Building, Hamilton Street, Birkenhead, Wirral CH41 5AA
The deadline to get in touch with us about this is Friday 3rd January 2025.
We understand that any change in costs can be worrying. Our Income Advice Team are here to help and support you. You can contact them by calling us on 0808 100 9596. Enclosed is a question-and-answer document, which will hopefully provide you with further information about service charges. If you do have any specific questions or feedback you would like to share with us, please get in touch.
For more information about service charges visit our webpage - https://www.magentaliving.org.uk/service-charges