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Meet Lisa... #NAW2018

Lisa completed her four year apprenticeship in Electro Technical Installation back in 2015 after studying one day a week at Wirral Metropolitan College. Lisa loves the fact her role is hands on and practical and since she completed her apprenticeship, she has become a qualified supervisor. She also hopes to step into a management role one day.

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Meet Cameron... Our Apprentice Accountant

We're supporting this week's National Apprenticeship Week (#NAW2018). At Magenta Living one of our current corporate objectives is ‘leading by example – ensuring our Board and staff have the appropriate skills to deliver our vision and values.’ Magenta Living has apprentices in order to ensure we are helping develop staff in their chosen roles and responsibilities as well as providing them with on the job training, particularly in manual roles such as bricklayers where there is currently a skill shortage. It is also important that we develop apprentices and invest in them as they will hopefully form part of our approach to succession planning.

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High Volume of Calls - Emergency Calls Only Please!

Due to the cold weather, our contact centre is experiencing a high volume of calls. If you are calling about a non-emergency service then please use our online services so we may help our most in need customers.

You can report a repair online here: https://www.magentaliving.org.uk/repairs

For all other services, you can get in touch via our online form:https://www.magentaliving.org.uk/contact-us

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Direct Debit Payment

Update - 13 December 2018: Any affected customer who had the extra payment taken by AllPay received a refund back into their bank account on Monday (11 December). Any customer who may have incurred bank charges as a direct result of this will be able to get a full refund from AllPay once proof is provided. We are currently awaiting an incident report from AllPay about this and please be assured that Magenta Living will be seeking assurances that this will not happen again.

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