We have put together a defined ASB terms glossary for you to read more about an ASB issue or find out where you can get help or report an issue. Check them out below...
Some dogs can become aggressive and bite other people or animals. If you are in fear of your safety, please contact the local Police by calling 999 immediately to report an incident or a dangerous dog. A list of banned breeds can be found here. Once you have reported it to your local Police, please contact us with the incident report number and the officer’s name so we can make contact with them and work with them and agree the next steps with you and the Police.
Domestic abuse can happen against anyone and anyone can be an abuser. You do not have to wait for an emergency situation to find help. If domestic abuse is happening to you or someone you know it is important that you speak to someone and seek support. You can find help and support from the National Domestic Violence Helpline, Women’s Aid and Refuge on this helpline number 0808 2000 247.
Most GP’s, hospitals and local pharmacies offer advice guidance and support as well as a safe space for victims. The local council websites will also have contact details for support groups locally. If you feel something is happening right now, please call your local Police on 999.
You can find more useful information by following the links below:
Specialist Help For Male Victims
Specialist Help Available For LGBT Victims
If you have concerns that another Magenta Living resident is suffering domestic abuse, you can also let us know on 0808 100 9596.
This is a criminal offence and should be reported to the local Police immediately on 101, you must also let them know if you are concerned about your safety. Once you have reported it to the Police, please either contact us with the incident report number and the officer’s name so we can make contact with them and work with them and agree the next steps with you and the Police.
If the behaviour has been on-going, please complete our online ASB form with as much detail as you can or contact our 24/7 contact centre on 0808 100 9596 or by emailing contactus@magentaliving.org.uk. Alternatively, you can report anonymously to crime stoppers here
This is a criminal offence and should be reported to your local Police immediately on 101, you must also let them know if you are concerned about your safety. Once you have reported it to the Police, please either contact us with the incident report number and the officer’s name so we can make contact with them and work with them and agree the next steps with you and the Police. Cannabis cultivation is a breach of tenancy.
If the behaviour has been on-going, please complete our online ASB form with as much detail as you can or contact our 24/7 contact centre on 0808 100 9596 or by emailing contactus@magentaliving.org.uk. Alternatively, you can report anonymously to crime stoppers here
Report this to the local Police immediately on 101, you must also let them know if you are concerned about your safety.
Once you have reported it to the Police, please contact us on our 24/7 contact centre on 0808 100 9596 or by emailing contactus@magentaliving.org.uk with the incident report number and the officer’s name so we can make contact with them and work with them and agree the next steps with you and the Police. You can report anonymously to crime stoppers here
This is a criminal offence and you need to report this to the Police immediately by calling 101.
If you are in fear you can always dial 999, you must also let them know if you are concerned about your safety.
Once you have reported it to the Police, please contact us with the incident report number and the officer’s name so we can make contact with them and work with them and agree the next steps with you and the Police. You can find help and support from the National Stop Hate UK website and their 24 hour help line 0800 138 1625.
Whilst you can make your report using our online ASB form. Which you can find here: https://www.magentaliving.org.uk/asb or contact our 24/7 contact centre on 0808 100 9596 or by emailing contactus@magentaliving.org.uk
This is a criminal offence and you need to report this to the local Police immediately on 999, you must also let them know if you are concerned about your safety. Once you have reported it to the Police, please contact us with the incident report number and the officer’s name so we can make contact with them and work with them and agree the next steps with you and the Police.
Whilst you can make your report using our online ASB form or contact our 24/7 contact centre on 0808 100 9596 or by emailing contactus@magentaliving.org.uk
‘General living’ includes noise such as vacuuming, walking around, doors opening/closing, general conversations, children playing etc. playing on trampolines. We wouldn’t consider sounds relating to ‘general living’ as anti-social behavior.
We want everyone to enjoy living in their home and we kindly ask our Magenta Living tenants to be considerate and tolerant towards each other before anything, we would suggest you have a friendly word with your neighbour as they might not be aware they are disturbing you to see if that resolves the issue. Magenta Living considers anti-social behaviour to be if the noise is loud and persistent, meaning if the disturbance lasts for continuous periods of time. Not just a one-off incident. If you still feel you are being disturbed, we suggest you download the ReMote Reporting app this reports disturbance direct to us and can be viewed on our website. Find out more about our app here
First, we suggest you have a friendly word with your neighbour as they may not be aware their pet is causing a disturbance. If the behaviour is persistent and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved, we suggest downloading our ReMote Reporting app to report this disturbance direct to us. This will help us gather evidence and decide on the next stage. If you have concerns about the welfare of a pet, you should contact the RSPCA by calling 0300 1234 999
Safeguarding is the vital process that protects children and adults from harm, abuse and neglect. It is the duty of each local authority to provide the right services to those who are unable to protect themselves. If you have a safeguarding concern for an adult or child in one of our homes, you can report this direct to the statutory local authority for the area where your concern is raised.
The contact numbers are different for each local authority, however contact details are available on the individual authorities websites.
Please contact Magenta Living on 0800 100 9596 to advise us of your concern and we’ll then contact your local Authority and work together on resolving the issue. If you have a concern for the immediate safety of a person, please report this to the Police on 999.
Once you have reported it to the Police, please contact us with the incident report number and the officer’s name so we can contact them and work with them and agree the next steps with you and the Police.
This is a criminal offence and you need to report this to the Police immediately by calling 999, you must also let them know if you are concerned about your safety. Once you have reported it to your local Police, please contact us with the incident report number and the officer’s name so we can contact them and work with them and agree the next steps with you and the Police.
We would consider this to be a tenancy breach and not anti-social behaviour.
You can report an untidy garden or home to us by calling our 24/7 contact centre on 0808 100 9596 or by emailing contactus@magentaliving.org.uk
We would first suggest you have a friendly word with your neighbour as it may be, they don’t realise they are causing you to experience nuisance. It’s important to be aware that the people in your community may just be going about their everyday lives. So sometimes you may find their behaviour disruptive, but this isn’t always anti-social behaviour.
Think: Have you ever been noisy to celebrate a birthday or special occasion? Had a BBQ whilst a neighbour’s washing was out? Has your dog barked late at night because it was scared?
The examples above and below may sometimes be inconvenient but are not automatically anti-social behaviour:
If you feel that you are unable to resolve the issue directly with your neighbour, please contact our 24/7 contact centre on 0808 100 9596 or by emailing contactus@magentaliving.org.uk