Damp and Mould

When you first contact us to report damp or mould, we will ask you a series of questions to help us find a solution to the issues you’re experiencing, including:

• Who lives in your household – Are there any young children or older people living in your home? Are there any family members who have health conditions? 

• How long have you been experiencing this issue for? Try and be specific with the timescales you provide, so we have the most up to date information.

 

Video Remote Assistance Technology for Damp and Mould Management

Enhancing Efficiency and Effectiveness in Housing Maintenance

As part of our commitment to improving housing conditions and providing exceptional service, we have invested in this cutting-edge solution to address cases of damp and mould more effectively.

The Solution: VRA

Our VRA system revolutionises the way we handle damp and mould cases. Here's how it works:

1. Virtual Inspections: Instead of waiting for an in-person visit, we are now able to offer a virtual inspection. Our trained technicians guide will guide you through the process using your smartphones or tablets. Residents can show the affected areas in real time, allowing us to assess the situation remotely.
2. Real-Time Consultations: Our maintenance team can provide immediate advice during the virtual inspection. Whether it is identifying the cause of dampness, suggesting preventive measures, or recommending repairs, we are here to help.
3. Reduced Delays: With VRA, we eliminate the need for multiple site visits. This means faster response times and quicker resolution of issues. No more waiting for days to get an appointment!
4. Cost Savings: By minimising travel and reducing the number of physical inspections, we save on transportation costs. These savings translate into better services for our residents.

 

When will the technology be used?

1. Request Assistance: If you notice dampness or mould in your home, reach out to our contact centre. They will guide you through the process of setting up a virtual inspection.
2. Aftercare:  As part of our commitment to tackling Damp & Mould, our aftercare process includes follow ups for 12 months following any repair works. You will be given the opportunity to use VRA to raise any re-occurring issues during this period.  

 

Privacy and Security

We understand the importance of privacy. Rest assured that all virtual inspections are conducted securely, and no personal information is shared without your consent. Our technicians adhere to strict confidentiality guidelines

 

Let's Embrace the Future Together

At Magenta Living, we believe in progress and innovation. VRA is a step forward in providing efficient, timely, and cost-effective solutions for our community. We invite you to explore this new technology and experience its benefits first hand.

Damp and Mould can occur for many reasons and is caused by excess moisture in the home. Moisture can be found in every home, and it occurs through everyday activities such as breathing, cooking, and washing. 

Additional moisture can enter the home when there are issues with the fabric of the building such as defects in render, leaking roofs, faulty guttering, and leaks from inside the property.  

Mould is commonly found in homes when the atmosphere creates the right environment for it to grow. It usually can be seen around windows reveals, on walls and ceilings but can also grow on furniture, carpets, upholstery, and wooden items such as doors and skirting boards. 

It may not always be clear why you have damp or mould in your home, so it’s important you report it so we can fully investigate. 

Condensation can affect homes of any age and size and is more noticeable during colder months, even if the weather’s dry! 

A small amount of condensation is manageable but in instances where the factors affecting condensation are out of balance, there can be too much moisture from normal day-to-day activities that is unable to escape. 

Once the moisture in the warm air hits any colder surfaces this may condense and can cause damp and mould to grow.  

 

Did you know… an average family of four produces 24 PINTS of water vapour in 24 hours! 

If you have any concerns or would like to speak to us please call us free on 0808 100 9596 or email contactus@magentaliving.org.uk  

If you see a small amount of mould within your home, here’s a few tips to try: 

1) Wipe the area with a cloth and hot water, then use a mould remover/treatment to treat the area 

2) Shampoo any carpet that has mould on it  

3) Wash any clothes that have damp on them  

4) Allow plenty of ventilation during this process, also when washing carpets - open windows and doors to allow the moisture to escape. 

You might find that removing the mould may take a few attempts. If there’s no improvement, please call us free on 0808 100 9596 or email contactus@magentaliving.org.uk 

Reduce the level of moisture in your home, this can be done through: 

• Popping the lids on your pans when cooking  

• Closing internal doors when cooking and showering  

• If you are drying clothes inside your home, do this in a heated, well-ventilated room

• Wipe down surfaces where condensation has built up 

 

Ventilate your home

There are some quick wins when it comes to ventilating your home, such as: 

• Keeping your window vents open  

• Opening your windows when cooking and showering 

• Not blocking air vents in your home 

• Using your extractor fans when cooking and showering  

• Opening windows for short periods when there is visible condensation on windows

• Vent tumble driers externally

 

If you have any concerns about faulty ventilation, please call us free on 0808 100 9596 or email contactus@magentaliving.org.uk 

 

Keep your home warm

Making sure your home is warm will reduce your risk of damp and mould.  

• Set your thermostat to between 18.C and 21.C  

• Close your curtains and blinds at night to keep the heat in 

• As part of your annual gas safety check, we’ll service your boiler to keep it healthy. This will save you money in the long run! 

• If you are worried about having your heating on visit Cost of Living | Magenta Living which has some useful information and links which aim to highlight some of the support available to you and your family

Disrepair

Magenta Living is aware that Claims Management Companies contact our customers about making a claim against us for disrepairs. These companies are not what they seem and can put you at serious financial risk. They encourage customers to make a claim for disrepair by telling you that your home needs a repair and will encourage you to make a claim against us, to try to get you compensation. You may then be asked to sign a legal contract. 

Please report any repair issues direct to us as soon as you can.   

Be aware of bogus callers too, never give your details out to anyone who you don’t know, or you think they may not be who they say. Always check ID if you are unsure or someone ‘cold calls’ at your home. Remember, Magenta Living will always arrange an appointment with you before carrying out any work or visits to your home. If you are unsure please contact us on 0800 100 9596.

How can I raise a complaint?

We know we don’t always get things right and we will do our best to resolve any issues you have. If you are unhappy with the service you have received, you can raise a complaint. For details on how you can raise a complaint, please click here .